Team Leader - Health and Wellbeing Pillar

A unique and outstanding 

Community Hub

Centre4 was established in 1995 to support the ongoing regeneration of Grimsby and North East Lincolnshire.

Our modern, Wootton Road Community Hub puts an array of activities and services at your fingertips, whether you are looking to squeeze in a workout at our Community Gym, reduce your weekly shopping bills at the Community Shop or get access to practical help and support for a variety of issues, then our team is here to help.

The Centre4 team is on hand to provide free and friendly support about benefits, debt and money management, housing, employment and much more. Many of our services stretch beyond our Centre and we can deliver services throughout North East Lincolnshire and surrounding areas.

Our Vision

Support and enable the communities of North East Lincolnshire and surrounding areas to thrive and live happier, lives.

We are a value led organisation and remain committed to being: 

• Compassionate - We will care, show kindness, and a willingness to help others in all that we do.
• Honest - We will be honest, truthful, open and sincere to others, everyone we work with and for.  We will do what we say we will do.
• Inclusive – We will admire, value our communities, our staff and volunteers challenging oppression valuing the diversity of our communities.
• Empowering – We will support others to achieve their aspirations and to be stronger.  We will involve community members in all aspects of service planning.

Our revised 5 Pillars of our Strategic Plan 2023-2028 will include:

1. Children, young people and families 
2. Health and Wellbeing including advice and guidance 
3. Community engagement, education and employability
4. Financial sustainability and human resources 
5. Facilities and Centre4 Community Hub, including the development of our community assets

Job Description

Team Lead – Health and Wellbeing Pillar

The Role 

The Team Lead will be crucial in the delivery of contracts and projects that support the health and wellbeing of our community, including our Social Prescribing contract, information, advice and guidance services and outreach projects. The role will empower the team to work at their full potential. 

The role will be responsible for the operational staff and to support the Operations Manager.  We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.  Ultimately, you should lead by setting a good example and engage the team to achieve goals.

You will have proven work experience as a team leader or supervisor, excellent communication and leadership skills.  You bring excellent organisational skills and have a passion for making a difference.

Accountable to: Operations Manager  

Accountable for: Operational staff, administrative staff

Salary: £29562.00 FTE

Hours: 30 - 37.5 hours a week, you will need to be available to work between the hours of 8am and 8pm, weekends occasionally as needed 

Place of work: Centre4, 17 Wootton Road, Grimsby, DN33 1HE

Annual leave: 21 days/year plus bank holidays pro rata, rising to 25 days/year

Benefits: Health scheme, Community Shop, subsidised café, free car parking, low cost gym access, work-based savings scheme, cycle to work scheme 

Key Tasks and Responsibilities:

• To provide day to day leadership and oversight of the projects, support and guidance to the team, to deliver services that meet the needs of the community and beneficiaries, with a focus on empowerment and positive outcomes.
• Ensure that an effective and sufficient staff team are in place to meet objectives, assisting with recruitment and responsible for supervising teams, with continuous learning and development plans implemented for high standards of practice, recognising the complex nature of the roles they undertake.
• Line management responsibility for the operational and administration team, caseload management and ensuring that they work effectively and safely to meet objectives and standards.
• Analyse and interpret information from a variety of sources and produce and present clear reports.
• Monitor team performance and report on metrics.
• To promote the projects, liaising and networking.
• Responsible for inducting new staff and arrange the appropriate training around systems, procedures, culture and values.
• Carry out staff supervisions through supporting, motivating and performance management ensuring good practice and development.
• Sound knowledge of risk assessments and safeguarding, ensuring that the teams are adequately equipped to deliver safe services to meet Centre4, providing responsive support and guidance.
• Identifying training needs by evaluation, also responsible for maintaining the training matrix for staff and source the appropriate training opportunities where necessary.
• Responsible for quality assurance to maintain the level of quality set within our service.
• Providing teams with information about recent developments, programmes and policy changes.
• Assessing team performance and providing feedback to the staff.

Criteria/How Measured/Rank

Proven work experience as a team leader or supervisor.  A/I – E

Knowledge of performance management  A/I - E

HR awareness A/I - E

General and Special  

Knowledge

Managing Staff Expectations

Awareness of safeguarding practice and duties A/I – E

A sound understanding and commitment to GDPR and confidentiality procedures A/I – E

A good understanding of delivering services that embrace equality, diversity and inclusion A/I – E

Skills and Abilities

Excellent ICT Skills – particularly Microsoft Office and working with bespoke systems and a willingness to work within them, moving to a paperless system A - E

Excellent organisational skills and the ability to work in a fast paced environment A/I – E

A commitment and experience of working with teams in a way that brings out the best in individuals and the group A/I - E

Ability to recognise when to seek support and advice A/I - E

Ability to recognise and exploit all opportunities A/I - E

Willingness and ability to speak on behalf of Centre4 and its services in a variety of forums A/I - E

To be an advocate for the values of Centre4 A - E

A cooperative approach to working within Centre4 and with all stakeholders A/I – E

An open approach to working that seeks opportunity and inspires ingenuity A/I - E

Honesty and integrity A - E

Robust understanding of practice that works inclusively and a commitment to upholding equality and diversity principles. A/I - E

Car driver and access to transport to attend meetings and events in the area and beyond A - E

Ability to work flexibly, where some evening and weekend work may be required  A - E

Willingness to access training and development opportunities  A/I – E

Right to work in the UK – A - E

Codes: A = application I = Interview E = essential D = desirable

Equal Opportunities

Centre4 is committed to equality of opportunity, diversity and inclusion in its recruitment and employment practices, as such we welcome applicants regardless of race, sexuality, gender, religion, disability or age 

Safer Recruitment 

Centre4 is committed to the welfare and safety of children and vulnerable adults in all of its operation and adheres to Safer Recruitment practice; the role will be subject to a Disclosure and Barring Check at enhanced level