Team Leader for Butterflies Mums - 25 hrs per week - £19,974 pa

An application form will be sent to you via email once you apply on the tab.  please contact our ERA team if you have any questions on 236677 

Butterflies Mums is a project that Centre4 has been delivering for the last two years that seeks to support mums, and parents, in their early stages of parenthood to grow in confidence, make positive choices and develop links with the local community to thrive and live happier lives. 

Job Description

Butterflies Mums Team Leader 

The Role 

To oversee the volunteer coordinator in managing the volunteers team by ensuring delivery of quality service, volunteer development opportunities, accurate record keeping and clear policies underpinning all aspects of work.

To empower individuals to take control of their health and wellbeing by identifying, working towards and achieving personal goals. To support outcomes for families by utilising the assessment and support planning tools.

We are looking for someone with experience of delivering projects that meet a community need and good understanding of the needs of families with young children, being able to offer a service that promotes empowerment. The role focuses on the recruitment and training of volunteers which needs experience and skill to deliver a range of training and experience of managing and valuing volunteers. You will bring a commitment to working to high standards, with compassion and an approach that models Centre4 values, leading a team that brings out their best and promotes collaboration.

You will need to have a robust safeguarding knowledge and commitment to equality, diversity and inclusion and confidentiality. 

The role is initially funded until March 2024

Accountable to: 

Accountable for: Butterflies Mums Support Co-ordinator 

Salary: £29,562 FTE (£19,974)

Hours: 25 hours a week - The post holder will mostly be working during Centre opening hours, with some out of hours work as needed to support the project 

Place of work: Centre4, 17 Wootton Road, Grimsby, DN33 1HE

Annual leave: 20 days/year plus bank holidays, increasing annually to 24 days/year

Benefits: Health scheme, Cycle to Work Scheme, Community Shop, reduced on site café, free car parking, low cost gym access, work-based savings scheme

• Provide leadership and oversight of the project, working with the teams to ensure effective and safe delivery to meet targets and objectives 
• Provide line management to support teams, including support and supervision, ensuring standards and compliance is met at all times, being available to the teams to support as needed 
• Oversee caseloads for support teams, assessing/assigning referrals, ensuring benchmarks are met and process and support meets standards
• Be responsible for recruitment of the volunteer cohort to meet project targets
• Lead on the induction and ongoing training of volunteers ensuring that training is a high standard, prepares volunteers for their role and reflective of current practice, guidance and legislation
• Promote the support and project to referring agencies, partners and the community to ensure targets are met and the profile raised for further funding 
• Liaise with referral agencies and multi-agency meetings to ensure a holistic approach to support, providing families with the most appropriate support 
• Engage with local forums and meetings to promote the project and develop partnerships
• As Designated Safeguarding Lead, you will maintain an oversight of safeguarding practise, issues, referrals and training, ensuring high standards of practise at all times 
• Provide quality customer service and effectively handling initial customer complaints as directed by the line manager ad in line with the policy
• Ensure that monitoring and information processes are maintained, records updated to ensure compliance and safe practise and reports and evaluations completed as needed 
• Work with the teams to understand trends and gaps and develop this and other projects as needed 
• To act as the point of contact when dealing with all stakeholders in terms of complaints and compliments, thriving for continuous improvement and development 

Other Duties

The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager.  The Company reserves the right to amend the job description in line with the changing demands of the business. 

Criteria/How Measured/Rank

Proven experience of previous employment history in the field of family support and the young people A/I – E

Leadership and management of people that brings out the best in people and teams A/I – E

Experience of working with teams of volunteers A/I - D

Project management A/I - E

General and Special  

Knowledge

Ability to develop and deliver training to teams of volunteers A/I - D

Sound knowledge of robust safeguarding practice and duties for children and vulnerable adults A/I – E

Experience and commitment to GDPR and confidentiality procedures A/I – E

An understanding of the local geography that meets the needs of children, young people and families A - D

Skills and Abilities

Sound ICT Skills – particularly Microsoft Office and working with bespoke systems and a willingness to work within them A/I - E

Ability to work with limited supervision and to use   own initiative A - E

Ability to work effectively as part of a team to achieve organisational objectives A/I - E

Good administrative, organisational and communication skills A/I - E

Ability to set and prioritise objectives A/I – E

Ability to recognise when to seek support and advice A/I - E

Ability to manage others to optimise results A/I - E

Ability to recognise and exploit all opportunities A/I - E

Ability to deliver presentations A/I - E

To be an advocate for the values of Centre4 A - E

A cooperative approach to working within Centre4 and with all stakeholders A/I – E

An open approach to working that seeks opportunity and inspires ingenuity A/I - E

Honesty and integrity A - E

This role is subject to an DBS check at an enhanced level and subject to satisfactory reference checks 

Robust understanding of practice that works inclusively and a commitment to upholding equality and diversity principles. A/I - E

Car driver and access to transport to deliver the project attend meetings and events in the area and beyond A - E

Ability to work flexibly, where some evening and weekend work may be required  A - E

Willingness to access training and development opportunities  A/I – E

Right to work in the UK – A - E

Codes: A = application I = Interview E = essential D = desirable

Equal Opportunities

Centre4 is committed to equality of opportunity, diversity and inclusion in its recruitment and employment practices, as such we welcome applicants regardless of race, sexuality, gender, religion, disability or age 

Safer Recruitment 

Centre4 is committed to the welfare and safety of children and vulnerable adults in all of its operation and adheres to Safer Recruitment practice; the role will be subject to a Disclosure and Barring Check at enhanced level