PCN Social Prescribing Link Worker - £24,628.50- 37.5 hrs

Centre4

A unique and outstanding Community Hub Centre4 was established in 1995 to support the ongoing regeneration of Grimsby and North East Lincolnshire. Our modern, Wootton Road Community Hub puts an array of activities and services at your fingertips, whether you are looking to squeeze in a workout at our Community Gym, reduce your weekly shopping bills at the Community Shop or get access to practical help and support for a variety of issues, then our team is here to help. The Centre4 team is on hand to provide free and friendly support about benefits, debt and money management, housing, employment and much more. Many of our services stretch beyond our Centre and we can deliver services throughout North East Lincolnshire and surrounding areas.Our VisionSupport and enable the communities of North East Lincolnshire and surrounding areas to thrive and live happier, lives.We are a value led organisation and remain committed to being:•Compassionate - We will care, show kindness, and a willingness to help others in all that we do.•Honest - We will be honest, truthful, open, and sincere to others, everyone we work with and for. We will do what we say we will do.•Inclusive – We will admire, value our communities, our staff and volunteers challenging oppression valuing the diversity of our communities.•Empowering – We will support others to achieve their aspirations and to be stronger. We will involve community members in all aspects of service planning.Our revised 5 Pillars of our Strategic Plan 2023-2028 will include:1.Children, young people, and families2.Health and Wellbeing including advice and guidance3.Community engagement, education, and employability4.Financial sustainability and human resources5.Facilities and Centre4 Community Hub, including the development of our community assets 

Job DescriptionPCN Social Prescribing Link Worker 

The RoleSocial Prescribing Link Workers connect people with local community activities and services that can help improve their health and wellbeing, empowering people by focussing on what matters most, to them.The Social Prescribing Link Worker is central to developing a relationship with participants and can help to strengthen community and personal resilience, and reduced health inequalities by addressing the wider determinants of health, such as debt, poor housing, and physical inactivity; and by increasing people’s active involvement with their local communities. It particularly works for people with long term health conditions, for people who are lonely or isolated, or have complex social needs which affect their wellbeing

The role will be responsible for identifying and agreeing actions with participants to achieve their desired outcomes, and support them through delivery of the actions, with assessments and redirection where appropriate.The Link Worker will develop and manage their own caseload to ensure that reviews are carried out and regular contact with their participants are maintained, as appropriate to each case.

You should be proactive and have the ability to be resourceful and creative to find the best support for participants and liaise with external organisations, build partner relationships, and attend events to promote the Social Prescribing. You will need a positive, ‘can do’ approach, working individually and as part of a team, communicating with people at all levels. You should have experience of working positively with people facing social and emotional challenges, and knowledge of solution-focused coaching approaches. You will be working with people from diverse cultural and social backgrounds and will need to work confidently and effectively in a diverse and challenging environment.

Accurate and safe record keeping is essential to this role, and you will be expected to record actions and events as required in line with current legislation. 

We are looking for a friendly, engaging, empathetic individual with a natural ability to deliver with a compassionate and practical, participant centric approach. 

You will have strong organisational skills, excellent verbal, and written communication skills. The ability to quickly build positive and supportive relationships. The ability to work with IT systems, input, and export accurate information and a professional approach to the presentation of information and communication. A strong commitment to team working with a proven ability to work flexibly as part of a team.You will be required to undertake home visits and travel within the North East Lincolnshire area at times, so you will be required to hold a full clean driving license and access to your own vehicle with insurance coverage for business use. 

Accountable to: Community Health and Wellbeing Team LeadAccountable for: Supporting participants with Social PrescribingSalary: £24,628.50Hours: 37.5 hours a week, you are expected to work Monday to Friday flexibly to meet the needs of the business between the hours of 9.00am and 5.00pm, but you will be expected to work such additional hours (which may include weekends and Bank Holidays) as the demands of the business require. 

Place of work: Normally based within GP Practices within the PCN, and including Centre4, 17 Wootton Road, Grimsby, DN33 1HE and other sites as needed, including home visits. 

Annual leave: 21 days/year plus bank holidays pro rata, rising to 25 days/yearBenefits: Health scheme, Community Shop, subsidised café, free car parking, low-cost gym access, work-based savings scheme, cycle to work scheme 

Closing date for applications : 5.11.23 / Interviews on 10.11.23 

Key Tasks and Responsibilities•Work as part of a team to deliver an effective Social Prescribing Service to participants and GPs across the PCN within North East Lincolnshire.•Work closely with GP practices, health care practitioners and partners to bridge the gap between clinical services and Social Prescribing.•Meet with participants and carry out home/community visits as required.•Undertake person-centred assessments to co-design health and well-being action plans with individual participants and identify support needs to ensure maximum engagement and improved health and well-being.•Provide participants with continuity of support, motivation and a co-ordinated experience of care, remaining the point of contact throughout the persons Social Prescribing journey.•Establish and maintain effective liaison with stakeholders including health, voluntary, social and education resources by attending relevant meetings and forums as required to promote the service.•Work in partnership with voluntary and community sector organisations to understand local resources available to support an effective Social Prescription.•Ensure information on sources of voluntary and community support is up to date to enable effective and accurate signposting by connecting service users with appropriate support and activities.•Maintain accurate and comprehensive case notes and evaluation systems as required.•Participate in meetings including representation from stakeholder groups to support the on-going development, monitoring, and evaluation of the programme.•Adhere to confidentiality and information sharing protocols and design comprehensive outcome focused reports detailing progress of participants.•Work flexibly as required and engage with Centre4 meetings and activities to promote, support, and celebrate the work of Centre4.•Evidence Centre4 values in your work at all times by being people focused; reflecting a “can do” approach and striving to achieve excellence; also having mutual respect for everyone we work with, work for and support through our services.Other DutiesThe above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your manager. The Company reserves the right to amend the job description in line with the changing demands of the business.

Attributes Criteria/How Measured/

Rank Codes: A = application I = Interview E = essential D = desirable 

Relevant ExperienceKnowledge of the local area and challenges faced by people living with long-term health conditions A/I - DExperience of working with people on a one-to-one basis in a IAG, health care or similar setting A/I - D 

Education and TrainingUse IT systems and other resources to deliver the service A/I - EAccurate record keeping and document production A/I - ECommitment to continuous professional development A/I - E 

General and SpecialKnowledgeResearch, analyse and interpret complex information, produce, and present clear reports verbally and in writing A/I - EUnderstanding of wider determinants of health and implications for health and wellbeing A/I - EA commitment to the principles of equality and diversity A/I - EExperience of face to face, telephone, and electronic communication A/I - E 

Skills and AbilitiesPerson centred approach - excellent communication and engagement skills with ability to quickly build rapport A/I - EExcellent listening and questioning skills – ability to get to the root of issues and motivate and empower clients in a non-judgemental way I - EWell organised and resourceful with ability to work on own initiative, meet deadlines and monitor own performance I - E 

BehavioursTo be an advocate for the values of Centre4 A – ETeam player, considerate towards others A/I - EA cooperative approach to working within Centre4 and with all stakeholders A/I – EAn open approach to working that seeks opportunity and inspires ingenuity A/I - EHonesty and integrity A - E 

Additional factorsCommit to and work within the aims, principles, and policies of Centre4 I - ECommitment to team working and in partnership with others A/I - EFlexible with working hours to meet service needs A - EFull clean driving licence and use of a car A - E 

Equal OpportunitiesCentre4 is committed to equality of opportunity, diversity and inclusion in its recruitment and employment practices, as such we welcome applicants regardless of race, sexuality, gender, religion, disability, or age.Safer RecruitmentCentre4 is committed to the welfare and safety of children and vulnerable adults in all its operation and adheres to Safer Recruitment practice; the role will be subject to a Disclosure and Barring Check at enhanced level.