Digital Project Coordinator - 37.5 hrs £30,000 - 12ths initial contract

Purpose of the role

To deliver, coordinate and report on our Digital society project, mitigating digital exclusion and social isolation both at home and in community hubs across North East Lincolnshire and contribute to the development of service provision.

Job description

We are a collaboration of organisations based in North East Lincs (NEL) who help people in need to live safer and more fulfilled lives. Our mission is to deliver services that support people and to build social infrastructure by strengthening communities and enabling voluntary activity.

These organisations have a long history of helping people who may be socially isolated, and the digital inclusion project is one of the newest additions to our range of services addressing those issues and supporting people in the local community.  The idea is to help people to join the online world but to do this in an informal way, demystifying technology in terms that are appropriate to the individual.

From small steps at the height of the pandemic, when we remotely supported a handful of service users to connect over Zoom, we are delighted to see this service growing rapidly to meet both digital and social inclusion needs. Due to its rapid growth, we now have a vacancy for a project coordinator which is an exciting role, requiring someone with drive, passion and excellent interpersonal skills. 

Our new coordinator will support and expanding our digital community through partnership working with other Digital Society Partners and growing our amazing team of Digital Champion volunteers, and may provide one to one support themselves.  Our current community offer is only made possible by working collaboratively with NELC’s Digital Society initiative and the funding made available through that group.

Person Specification – Essential

Minimum Level 3 qualification 

A team player with excellent interpersonal skills.

Empathetic individual who is able to demonstrate sensitivity towards vulnerable service users and their needs.

Ability to supervise people, whether paid or voluntary.

Good written and verbal communication skills.

Ability to take initiative and instruction, organise time effectively to handle conflicting work pressures.

Excellent recording and monitoring skills.

Excellent command of MS Office Packages including Word and Excel and ability to use video calling applications such as Zoom or Microsoft Teams.

Demonstrable aptitude and confidence in extending learning in all areas of ICT.

Demonstrable understanding and commitment to principles of confidentiality.

Current clean driving licence and ongoing access to a vehicle or appropriate alternative transport for work purposes

Demonstrable understanding of barriers to digital inclusion

Understanding of and commitment to Equal Opportunities

Person Specification - Desirable

Experienced in delivering digital inclusion services

Experience of working with a diverse range of individuals and organisations

Experience of working within the voluntary sector

Experience of delivering place based projects

Experience of creating promotional materials and using IT packages such as Adobe Publisher.

Good presentation skills

All staff are required to hold a certificate of enhanced disclosure issued by the Disclosure and Barring Service because of the nature of our work. The collaborative will apply for a new enhanced disclosure certificate on your behalf.  We will not be able to confirm your appointment until a disclosure certificate has been issued and reviewed.

Responsibilities

Arrange the appropriate support for service users based at home or in community settings and review at regular intervals.

Recruit, induct and supervise our volunteers to deliver support for service users, and ensure ongoing development through appropriate training.

For home-based referrals, match volunteers to service users and monitor the ongoing relationship.

Work with manager to produce appropriate service user and volunteer surveys;

Collate and cascade day-to-day service user and volunteer feedback to demonstrate outcomes, and to support the manager’s reporting.

Ensure that service user and volunteer data is processed and recorded in the appropriate ways.

Work with the manager and other service coordinators to ensure administrative processes are followed and fit for purpose.

Ensure records of income and expenditure are kept in accordance with auditing requirements.

Provide information to support funding applications for services as required.

Represent the Digital Society at events and forums, as required. 

Comply with all policies and other statutory requirements.

Provide cover for other staff as appropriate and if required.

Carry out any other appropriate duties as may be required from time to time