Carelink Installer, Engagement Worker - £17,472 - 32 hrs

Apply with ERA to receive an application form

Installer / Engagement Worker 

with opportunity to train as Telecare Operator over time.

Temporary role for 12 months with possibility of extension

Weekly contracted hours - part time between 16 up to 32hrs 

Mon to Fri in the day but willing to work weekends and evenings if required

£10.50 an hour 

Free parking tea/coffee with a friendly and supportive team.

North East Lincolnshire Carelink is a charity based in North East Lincolnshire providing and monitoring assistive technology / telecare equipment to vulnerable people within the community. Our staff go out to people’s homes, assessing them for equipment, which notifies us if they are at risk of falls or harm. This equipment enables them to remain independent and live in their own homes. We provide a control centre available 24hrs a day, 7 days a week, 365 days a year, which quickly responds to calls from vulnerable people, arranging emergency services if they are harmed and providing reassurance.

We are looking for someone over the next year who can work with our Installers to go out to people’s homes within North East Lincolnshire and install our new digital units which all need installing within the coming year. You will work with colleagues to arrange installation, help programme units, and then go out and install within people’s homes. Whilst there, we are wanting you to engage with individuals and their families to ensure they are getting access to the services and benefits they need. We will also ask you to also take part in engagement activities where you attend events or talks and discuss what Carelink can provide as well as the wider service / benefits they may be entitled to. Overtime, if you enjoy working at Carelink, we would be happy to help train you to support us manning our 24/7 control centre, taking calls from people who may have fallen or need support.

We are looking for the following:

• Someone with access to their own car, able to travel round North East Lincolnshire on their own. We will pay 45p a mile to cover petrol and car costs.
• You can take the role 16hrs a week or for up to 32hrs a week and be willing to work in the week and/or at weekends, early evenings. We are willing to be flexible to fit around family/caring arrangements although require you to attend training/meetings as required.
• Is friendly and approachable and enjoys talking with vulnerable people, getting to know them and seeing how they can be supported. The role will mainly be face to face, but you will also speak to people on the phone so good communication skills are vital.
• Able to fill out paperwork and maintain good administration practices as well as being able to undertake computer work - MS Office (basic word,excel), Teams, shown how to update our bespoke datavase.
• After training, can work with minimal supervision but will keep us informed of progress and become part of the wider Carelink and our partners’ teams - good interpersonal / team working skills 
• Happy to attend events representing Carelink, talking about our service and promoting wider services/benefits from other providers. Willing to put themselves out there and talk with people.
• We offer 20 days leave plus bank holidays with a comprehensive training package, uniform and free tea/coffee to enable you to become an effective member of the team.

Email ERA on enquiries@eraemployment.agency for an application pack.

Closing date is: 26.1.23 

Interviews held on: 2.2.23

Specific tasks

Installer within people’s own homes:

• Arrange and programme the installation of telecare equipment using the agreed process.
• Assess for appropriate telecare equipment using the agreed process.
• Install and update telecare equipment ensuring the home environment is safe.
• Attend reviews for telecare equipment use, dealing with problems reported with equipment.
• To record and process payment for services.
• To follow the lone worker process, maintaining personal safety at all times.

Engagement:

• Undertake visits, stalls and meetings, talking about Carelink’s services and raising awareness of wider services and benefits on offer from local providers/services.

General:

• To liaise with families and other professionals in a courteous and professional manner.
• To keep line managers and colleagues up to date with any information about clients.
• To deal with any calls / visits from members of the public dealing with their query including receiving payment, returning equipment following the agreed procedures.
• To create and maintain client records and stock and update both manual and IT systems in a timely and accurate manner.
• To consider any safeguarding or mental capacity issues impacting upon the client you are working with, noting and reporting these to colleagues and line manager.
• To clean, programme, test and maintain telecare equipment including reporting faults.
• To undertake any clerical or wider duties including light cleaning as required to maintain the service.
• To follow Carelink’s policies and procedures and working procedure manual when carrying out your duties

Carelink Behaviour Standards

• Be flexible outside the agreed shift pattern, agreeing to attend meetings, training and provide cover to ensure Carelink maintains its call centre service.
• Actively participate in team meetings and training
• Work within Carelink’s policies and procedures
• Observe confidentiality and data protection standards
• Undertake administrative functions as required and ensure accurate record keeping
• Work collaboratively with team members, customers and 3rd parties to the benefit of Carelink.
• Work proactively to improve the services that Carelink offers
• Provide excellent customer service, going the extra mile
• To promote the services of Carelink and represent them professionally.
• To follow equality and diversity standards when undertaking your duties

Person Specification - Knowledge, Skills and Experience Required

• Strong interpersonal skills dealing with a range of people - anxious customers, families and professionals.
• Developing a rapport with individuals/families to help understand their needs and respond to requests including signposting.
• Friendly, reassuring, calm and professional manner maintained when working under pressure.
• Work on own initiative whilst following agreed procedures.
• Responsive and able to prioritise workload.
• Accurate record keeping. 
• Experience of IT systems including bespoke databases and MS Office.
• Competent literacy skills.
• Understand and work to equality and diversity standards
• Flexible availability – provide cover and attend training / meetings outside shift pattern 
• Willingness to lone work and attend people’s homes.
• Full driving licence and access to a vehicle
• Disclosure of criminal records applies - DBS