3 x Receptionist / Administrator Roles - 25 hours per week, 5 days per week

Centre4 is an established vibrant Community Hub that provides office rental, room hire and various services/facilities to the community of NEL. 

We are looking for a friendly and enthusiastic person to work as part of our very busy Reception/Administration Team.  This role is an integral part of the core team of staff at Centre4 and it is essential that you have excellent customer service and can work in a very demanding environment.  Your role will be based at reception where you will be responsible for general reception duties including the greeting of visitors, room hire bookings and set ups, and operating the telephone switchboard. In addition you will also have responsibility for a number of varied duties which will require the use of Microsoft Excel and Word as well as providing administrative support.  You will be a bank of knowledge to the general public, tenants and staff.  Part of the role is to be involved in marketing the Centre and assisting with events.  You will also be a key-holder of the building.

The successful applicant should have: excellent written and verbal communication skills including working knowledge of IT packages such as Outlook, Word, Teams etc.; the ability to have positive and supportive relationships with customers to guide and assist them to relevant services within the building etc.; a strong commitment to team working with a proven ability to work flexibly as part of a small team.

Personnel Specification

Criteria 

No. 

Relevant 

Experience  

1. 

2. 

3. 

4. 

5. 

6. 

7. 

Reception/admin experience 

Experience of data input, spreadsheets 

Competent in Microsoft Office including Word, Outlook & Excel 

Stock control 

Servicing meetings 

Experience of working with people with varying levels of communication skills/abilities 

Supervisory Experience 

A, I, R 

A, I, R 

A, I, R 

A 

A, I 

I, R 

A 

A – Essential 

A – Essential 

A – Essential 

B – Desirable 

B – Desirable 

A – Essential 

C – Advantageous 

8. 

9. 

10. 

11. 

Literacy & Numeracy Level 2 

Level 3 or equivalent in computer applications 

Level 2 NVQ Business Admin 

Level 3 NVQ Business Admin 

A 

A 

A 

A 

A – Essential 

B – Desirable 

A – Essential 

B – Desirable 

12. 

13. 

14. 

15. 

16. 

17. 

18. 

19. 

20. 

Knowledge of working in the voluntary sector 

Ability to maintain confidentiality 

Ability to effectively manage own workload 

Accurate data input and word processing 

Accurate minute taking 

Effective interpersonal and communication skills, both face to face and over the phone 

Ability to liaise effectively with people at all levels 

Effective customer service skills 

Ability to demonstrate empathy and sensitivity when dealing with customers 

A, I, R 

I 

I 

I 

I 

I, R 

I 

I 

I 

B – Desirable 

A – Essential 

A – Essential 

A – Essential 

B – Desirable 

A – Essential 

A – Essential 

A – Essential 

A – Essential 

21. 

22. 

23. 

Ability to work flexibly with regard to working hours/arrangements 

Awareness of Equality and Diversity 

Awareness of Health & Safety requirements 

A 

I 

A, I 

A – Essential 

B – Desirable 

B – Desirable 

Job DescriptionReception/Admin Assistant25hpw – Flexible between 7.30am and early evening(inc some weekends); on a rota basisReports To: Centre ManagerJob Summary:Centre4 is an established vibrant Community Hub that provides office rental, room hire and various services/facilities to the community of NEL. This role is an integral part of the core team of staff at Centre4 and it is essential that you have excellent customer service and can work in a very demanding environment. You will be a bank of knowledge to the general public, tenants and staff. Part of the role is to be involved in marketing the Centre and assisting with events. You will also be a key-holder of the building.MAIN RESPONSIBILITIES: Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately, timely and professionally Maintaining the reception area and all common areas in a clean and tidy manner at all times Recording monies received Maintaining and assisting in developing quality systems  Answering screening and forwarding incoming calls  Receiving and sorting daily mail/deliveries  Ensuring reception is manned at all times or answer service is on  Organising events  Assisting with the marketing of Centre4  Assisting in general office administration  Providing excellent customer service  Providing basic and accurate information in-person and via phone/email Maintaining office security by following safety procedures and controlling access via the reception desk Administering room bookings within the Centre and for the sports and gym facility Completing staff rotas Dealing with situations in a calm and confident manner when under pressure Supporting all staff and engaging in effective team working To respect and understand Data Protection and Confidentiality of information received To adhere to all policies and procedures